Return & Refund Policy

Because every treasure in the shop is an authentic vintage piece, CCV does not accept returns or exchanges. Please review the policies regarding vintage condition and transit damage before ordering.

CCV Policy Details

Vintage Patina & Wear

Disclosed Item Condition

Damaged Delivery Refunds

Items are authentic vintage pieces that naturally showcase patina, character, and gentle wear and tear acquired over decades of life.

Any known flaws such as chips, scratches, or wear are carefully identified in individual item descriptions and photographs prior to sale.

CCV do not accept standard returns or exchanges. However, full refunds are promptly given if items arrive damaged or broken in transit.

Broken Item Refund Process

Document the Damage

Submit Claim Details

Receive Prompt Refund

Take detailed photos of the broken piece and all outer packaging materials as soon as your parcel arrives at your doorstep.

Send your order number and damage photographs to our team within forty-eight hours of recorded delivery so we can review your case.

Once transit breakage is verified, a complete refund will be processed back to your original payment method without delays or restocking fees.

Contact CCV

Questions About an Item?

Before you buy, ask for extra dimensions, videos, or close-up condition photos to ensure a piece is right for your home.